Hundreds of customers. Hardly any Google reviews.

No. Most of our clients run on a phone and a notepad. We give you a Job Complete link you save to your home screen — type the customer’s name and mobile, pick who did the work, hit send. Ten seconds. If you do use ServiceM8, Simpro, Fergus, AroFlo, Tradify or Xero, we can connect it so requests fire automatically when you mark a job complete.

Within one business day of you completing onboarding. We need your business name, your Google Business Profile link, and the first names of your team. We write and test your message templates, send you a live test to your own phone, and switch you on once you approve it.

Send at least 20 eligible customers through the system in your first 30 days. If you do not receive at least 3 new genuine Google reviews in that period, we refund your first month in full. No arguing, no retention call. The full terms are on our Guarantee page and we have deliberately written them in plain English.

Yes, and we take it seriously. Under the Spam Act 2003 you need consent, accurate sender identification and a working unsubscribe. Your customers have an existing business relationship with you, every message clearly identifies your business, and replying STOP unsubscribes them instantly and permanently across all future messages. We will not send to a purchased list.

No. Google prohibits incentivised reviews, fake reviews and review gating. We do none of those. Google explicitly permits asking your customers for honest reviews — it is in their own Business Profile guidance. We ask every eligible customer the same way and we never filter by expected sentiment.

Some will, and that is healthy. A profile with nothing but 5-star reviews reads as fake to shoppers and to Google. What matters is that you have enough recent genuine reviews that one bad month does not define you, and that every review gets a calm, professional reply. On Professional and Dominate we write those replies for you.

Yes, and you should — it is the single biggest driver of response rate. A message from “Dave who just fixed your hot water” gets read and acted on. A message from “Customer Experience” gets ignored. Add as many team members as you like at no extra cost.

You see it in the dashboard immediately, flagged as undelivered. Fix the number and resend, or fall back to email. Nothing disappears silently.

No. Monthly plans are month to month — cancel any time before your next billing date and you will not be charged again. Annual plans are prepaid for twelve months in exchange for a 20% discount. There is no exit fee on either.

Nothing. Setup, template writing, testing and onboarding are included on every plan. There is no joining fee and no minimum term on monthly plans.

Add more any time at $1 per request, bought in blocks of 110 — so $110 for 110 extra requests, $220 for 220, and so on. There is no markup for buying a small block. We will also tell you when you are getting close to your limit rather than letting you hit it by surprise.

No. Your allowance resets at the start of each billing month and anything unused expires. We would rather be upfront about that than bury it. If you are consistently finishing the month with a lot left over, tell us — you are probably on the wrong plan and we will move you down.

Often more so. Recency is a ranking and trust factor — 300 reviews where the newest is from 2023 reads worse to a customer than 60 reviews with 4 from this month. Steady flow beats a big stale pile.

Yes. The Dominate plan supports multiple Google Business Profiles, with separate reporting and separate review streams per location. If you run several trading names, tell us during onboarding.