The 30-Day Review Guarantee

1. Who it applies to

Every new ReputationFlow client, on every plan, automatically. You do not have to opt in, ask for it, or mention it when you sign up. It applies once per business.

2. The 30-day period

The period starts on the day your account goes live — that is, the day we activate sending after you approve your templates. It is not the day you paid, and it is not the day you filled in the onboarding form. We will confirm your go-live date in writing so there is no ambiguity later.

3. What "eligible customer" means

A customer counts toward the 20 if all of the following are true:

• They are a real person or business you actually served during the period
• You supplied a valid Australian mobile number or a valid email address
• The message was successfully delivered — hard bounces and dead numbers do not count
• They have not previously been sent a review request by you through our system
• They are not on an unsubscribe or suppression list
• You had a lawful basis to contact them under the Spam Act 2003

You can see the running count in your dashboard at any time. It is not a number we calculate privately and reveal at the end.

4. What "new genuine Google review" means

• Posted to your Google Business Profile during the 30-day period
• From a customer who received a request through ReputationFlow
• Any star rating — a 3-star review counts just as much as a 5-star one
• Reviews that Google removes or filters as spam do not count, because they are not visible to anyone

Rating is deliberately not part of this guarantee. We guarantee that the system generates reviews. We cannot and will not guarantee that they are positive — that part is down to the work you do.

5. How to claim

1. Email info@reputationflow.com.au within 14 days of your 30-day period ending, with "Guarantee claim" in the subject line.
2. Tell us your business name. That is all we need — we already have the data.
3. We check your account, confirm the numbers, and reply within 5 business days.
4. If the conditions are met, we refund your first month to the original payment method within 10 business days.

There is no retention call. Nobody will ring you to talk you out of it. We will not ask you to "just try one more month".

6. What is refunded

• Monthly plans: your first monthly subscription payment, in full.
• Annual plans: the equivalent of one month of your annual rate, and you may cancel the remainder of the term for a pro-rata refund of the unused months.
• Once-off services already delivered (such as a Goldmine Campaign or profile optimisation) are not covered, because the work has been done.

7. Honest limitations

The guarantee does not apply where:

• Fewer than 20 eligible customers were sent through in the period
• Your Google Business Profile was suspended, unverified or unavailable during the period
• You paused sending, or the account was inactive for more than 7 consecutive days
• You breached the Acceptable Use Policy
• You supplied contact details that were substantially invalid or fabricated
• You have previously claimed this guarantee for the same business

We ask for 20 customers because a smaller sample cannot fairly tell either of us whether the system works. If you genuinely cannot reach 20 customers in a month, tell us before you sign up — we will say honestly whether this is worth your money.

8. What happens after 30 days

The guarantee covers your first 30 days only. After that there is no ongoing money-back guarantee — but there is also no lock-in. Monthly plans can be cancelled any time with no exit fee, which we think is the more useful protection over the long run.

9. Your legal rights are unaffected

This guarantee is offered in addition to your rights under the Australian Consumer Law, not instead of them. Nothing here limits or removes those rights. See clause 9 of our Terms of Service for detail.

10. Questions

If anything above is unclear, email info@reputationflow.com.au before you sign up and we will answer it plainly. We would much rather explain a limitation upfront than argue about it in thirty days.